Returns & Warranties

Return & Exchanges

Updated policy for our Closing Down sale period.

As all goods are now on clearance they are firm sale. ie No returns unless goods are faulty or not of merchantable quality.

    Non-Returnable Items

    Due to personal hygiene, safety and liability issues, some items are not returnable. This includes, but may not be limited to, all life safety equipment such as:

    • Fall protection equipment – including belay devices, carabiners, and webbing
    • Ropes
    • Harnesses and helmets
    • Underwear
    • Face masks
    • Modified or drilled skis

    Sale & Clearance Items

    Sale and clearance items are sold “as is” and are not returnable.

    To make a return or exchange:

    Please include a copy of your receipt, invoice or packing list. If you no longer have one of these, please make sure to email us. Goods may be returned by mail or directly to our store in Box Hill. A refund can take up to 10 business days for Shopify to process.